These General Booking Terms ("Terms") apply to all enquiries, quotations and bookings made through The Mason Collective, including Mason Alpine Co., Mason Escapes Co. and Mason Events Co. Please read them carefully before confirming a booking. By confirming a booking with us, you agree to be bound by these Terms.
These Terms do not affect your statutory rights. If you have any questions, please contact us at max@masonalpineco.com before making a booking.
1. Enquiries and Quotations
Submitting an enquiry to The Mason Collective — whether via a form on our website, by email, WhatsApp or any other channel — does not constitute a booking and creates no binding obligation on either party. An enquiry is simply a request for information and a starting point for planning your trip.
Any quotation we provide is indicative only and is based on availability and pricing at the time the quotation is prepared. Quotations are valid for 7 days from the date they are issued, after which prices and availability are subject to change. We cannot hold availability against a quotation.
A booking is only confirmed when you have explicitly accepted the quotation in writing (including by email or WhatsApp message), we have confirmed acceptance in return, and any required deposit has been received in cleared funds.
2. Deposits and Payment
The deposit amount, balance payment schedule and accepted payment methods will be specified clearly in your individual quotation and booking confirmation. These terms vary depending on the nature and timing of your trip and the requirements of third-party suppliers involved.
As a general guide:
- A deposit is typically required within 7 days of booking confirmation to secure your reservation.
- The balance is typically due 8–12 weeks before the departure date, or as otherwise specified in your booking confirmation.
- For bookings made within 8 weeks of departure, the full amount is typically due at the time of booking confirmation.
Failure to pay the balance by the due date may result in cancellation of your booking. Any cancellation charges that apply at that point will remain payable. Exact payment terms are confirmed in writing with every booking.
3. Prices
All prices quoted are in pounds sterling (GBP) unless otherwise stated. Prices are based on costs and exchange rates applicable at the time of quotation and are subject to change until a booking is confirmed and full payment has been received.
Price changes may occur due to:
- Fluctuations in currency exchange rates
- Changes in fuel surcharges, airport taxes or government levies
- Changes in supplier pricing after the quotation date
- Errors in quotation (see clause 9 below)
We will always notify you of any price change before asking you to proceed. If you do not wish to accept a price increase of more than 8% of the total booking price, you may cancel the booking and receive a full refund of any amounts paid.
4. What Is Included
The specific inclusions of your booking are detailed in your individual quotation and booking confirmation document. Nothing is included in your booking other than what is explicitly listed in that document. We will make clear in every quotation exactly what is and is not included — for example, whether flights, transfers, hotel taxes, resort fees, lift passes, guide fees or gratuities form part of the quoted price.
Unless explicitly stated otherwise, the following are typically not included in Mason Collective packages:
- Travel insurance (strongly recommended — see clause 10)
- Personal spending, meals and drinks not specified
- Optional activities and excursions not listed in the itinerary
- Visa fees (where applicable)
- Gratuities for guides, drivers or hotel staff
5. Cancellations by You
All cancellation requests must be made in writing (email or WhatsApp message) to max@masonalpineco.com. The cancellation is effective from the date we receive your written notification.
Cancellation charges apply because, once a booking is confirmed, we incur costs and commit to payments with suppliers on your behalf. The applicable cancellation charges depend on when you cancel relative to the departure date and on the cancellation policies of the specific suppliers involved in your booking, which are provided with your booking confirmation.
As a general guide (subject to supplier-specific terms):
- More than 12 weeks before departure: Loss of deposit only
- 8–12 weeks before departure: 50% of total booking cost
- 4–8 weeks before departure: 75% of total booking cost
- Less than 4 weeks before departure: 100% of total booking cost
Exact cancellation terms are specified in your booking confirmation and may differ from the above guide, particularly for event tickets, non-refundable flights and certain hotel bookings. We will always draw your attention to non-standard cancellation terms before confirming a booking.
6. Cancellations or Changes by Us
We will make every effort to deliver the trip as confirmed. In the unlikely event that we need to cancel or significantly alter your booking — for example, due to a supplier failure, force majeure event or circumstances beyond our reasonable control — we will notify you as soon as possible and offer you the choice of:
- A comparable alternative trip of equal or greater value (at no extra cost to you)
- A comparable alternative trip of lesser value, with a refund of the difference
- A full refund of all amounts paid to us
We will not be liable to pay additional compensation where a cancellation or alteration results from force majeure — meaning unusual or unforeseeable circumstances beyond our control and the consequences of which could not have been avoided, such as war, civil unrest, natural disaster, pandemic, or government travel restrictions.
7. Changes to Your Booking
If you wish to make changes to a confirmed booking, please contact us as soon as possible. We will do our best to accommodate changes, but cannot guarantee that alterations will always be possible. Changes may incur amendment fees from suppliers, which will be passed on to you. Any request to change a booking within 8 weeks of departure will be treated as a cancellation and rebooking, and cancellation charges may apply.
8. Third-Party Suppliers
When you book through The Mason Collective, the services that make up your trip (flights, accommodation, transfers, guides, event tickets and so on) are provided by independent third-party suppliers. Those suppliers operate under their own terms and conditions, which may include their own cancellation, amendment and refund policies. Relevant supplier terms will be provided to you at the time of booking.
We act as an agent or intermediary in arranging these services on your behalf. While we take great care in selecting reputable suppliers and monitoring the quality of the services they provide, we are not liable for the acts, omissions or defaults of those suppliers except to the extent that liability cannot be excluded by law.
9. Errors and Omissions
We take care to ensure that all quotations and booking confirmations are accurate, but errors can occasionally occur. If we identify a significant error in a quotation or confirmation — for example, a material pricing error — we will notify you as soon as possible. Where the corrected price is significantly higher than originally quoted and the error is not the result of your own input, you will have the right to cancel the booking with a full refund.
10. Travel Insurance
We strongly recommend that all clients take out comprehensive travel insurance before confirming a booking. Your insurance should cover, at minimum: trip cancellation and curtailment, medical expenses and repatriation, personal liability, and loss or theft of personal belongings.
For alpine and adventure travel bookings (Mason Alpine Co.), we additionally recommend that your policy covers mountain rescue, helicopter evacuation, and the specific activities included in your itinerary (heli-skiing, off-piste skiing, mountain biking, alpine climbing and similar).
The Mason Collective does not provide travel insurance and we will not be held responsible for any losses arising from your failure to take out adequate cover. Details of travel insurance options are available on request.
11. Financial Protection
Full details of the financial protection applicable to your specific booking are provided with every quotation and booking confirmation. The nature of that protection depends on the components of your booking and the suppliers involved. Please ask us if you have any questions about financial protection before confirming your booking.
12. Health, Fitness and Suitability
Some of the trips we plan — particularly those involving skiing, snowboarding, mountain biking, alpine climbing, ski touring or trekking — involve physical activity and carry inherent risks. By confirming a booking for such a trip, you confirm that you are in a suitable state of health and fitness to participate in the activities described, and that you have disclosed any relevant medical conditions or limitations to us in advance. We may, where appropriate, recommend a medical clearance for certain activities.
It is your responsibility to ensure that all members of your party are aware of and accept the physical demands and risks of the activities planned. We are not liable for injury or loss arising from participation in adventure or sporting activities.
13. Passports, Visas and Entry Requirements
It is your responsibility to ensure that you and all members of your party hold valid passports and any required visas for all countries in your itinerary. Entry requirements change frequently — please check the current requirements for all destinations on your trip with the relevant embassies or the UK Foreign, Commonwealth and Development Office (FCDO) travel guidance at gov.uk/foreign-travel-advice.
We will not be liable for any costs or losses arising from your failure to obtain appropriate travel documentation.
14. Complaints
If you have a complaint about any aspect of your trip, please contact us as soon as possible — ideally while you are still travelling, so that we have the opportunity to resolve the issue. Contact us at max@masonalpineco.com or on WhatsApp at +44 7592 536185.
If a complaint cannot be resolved while you are away, please submit a written complaint within 28 days of your return. We will respond within 14 working days of receiving your written complaint.
15. Governing Law
These Terms and any booking confirmation are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from a booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer resident in Scotland or Northern Ireland, in which case you may bring proceedings in the courts of your home jurisdiction.
16. Contact
For any questions about these Terms or about a booking, please contact:
The Mason Collective
Email: max@masonalpineco.com
WhatsApp: +44 7592 536185